Frequently Asked Questions
Everything you need to know about shopping with Chinyere.
How do I determine the right size for my Chinyere outfit?
We provide a comprehensive size guide on every product page. Since our designs range from fitted to oversized ethnic wear, we recommend checking the specific measurements for the bust, waist, and length before placing your order.
What are your shipping charges and delivery timelines?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-10 business days. Shipping costs are calculated at checkout based on your location and the weight of the package.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please note that sale items and customized orders are final sale.
How should I care for my embroidered and delicate fabrics?
To maintain the longevity of our intricate hand-embroidery and delicate fabrics like chiffon and silk, we strictly recommend dry cleaning only. Avoid direct sunlight when drying to prevent color fading.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Cash on Delivery (COD) for eligible domestic locations.
Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within 12 hours of placement. Once the order has entered the processing stage or has been dispatched, we are unable to make any further changes.